Return and Refund Policy

Returns & refunds

Effective: 9 October 2026

Which items can be returned?

You may request a change-of-mind return within 14 calendar days of delivery. Products must be unused, unopened and sealed, in their original packaging.

Opened or used products are not eligible for change-of-mind returns. This exclusion does not limit your rights where goods are defective, damaged or incorrect.

Who pays for the return?

For a change-of-mind return, you pay the direct return delivery cost. We do not charge a restocking fee.

Elevate covers the return delivery cost for damaged, defective or incorrect goods.

How will my refund be processed?

Refunds are made to the original payment method within 7 business days after we receive and inspect the returned goods. Your payment provider may take additional time to reflect the credit.

What if my order is damaged, defective or incorrect?

If an item arrives damaged or incorrect, please contact us promptly, ideally within 48 hours of delivery, with your order number and photographs where possible. The 48-hour request helps us investigate; it is not a deadline that removes your statutory rights.

For defective goods, contact customer care to arrange the appropriate remedy under applicable consumer law. Elevate covers the return delivery cost.

Failed or uncollected deliveries

If a delivery fails or a parcel is returned to us uncollected, contact customer care with your order number so we can help resolve it. We do not charge a restocking fee for failed or uncollected deliveries.

How do I arrange a return?

Contact expert@elevateyourwellness.co.za with your order number, the item and your reason for return. Customer care will provide the return instructions and address before you send the parcel.

Support hours: Monday–Friday, 09:00–17:00 SAST, excluding public holidays.

Your consumer rights

This voluntary change-of-mind policy does not exclude or limit any rights or remedies you have under the Consumer Protection Act, the Electronic Communications and Transactions Act, or other applicable law. Those rights take precedence over any inconsistent term.