Effective: 19 August 2025
Governing Law: Republic of South Africa
By using www.elevateyourwellness.co.za ("Site"), you agree to these T&Cs. If disagreeing, refrain from using the Site.
"We/Us": Elevate Wellness (Pty) Ltd
"Products": Supplements, nutrition, skincare sold on Site
"CPA": Consumer Protection Act (Act 68 of 2008)
Wellness Products Only:
Products are dietary supplements/nutritionals – not medicines or medical treatments.
No Guaranteed Outcomes:
Individual results vary based on diet, lifestyle, and biology.
Consultation Required:
Consult a healthcare provider before use if:
Pregnant/nursing
Under 18
On medication/have medical conditions
Accurate Representation:
Product images/descriptions aim for accuracy but may vary slightly.
Order Acceptance:
Confirmation email ≠ order acceptance. We reserve right to cancel orders (e.g., pricing errors, stock shortages).
Payment Methods:
EFT, credit/debit cards (Visa/Mastercard), SnapScan.
VAT Included:
All prices include 15% VAT.
Fraud Checks:
We may request ID/address verification for high-risk orders.
Delivery Partner: BOB Go (terms: bobgo.co.za/terms).
Risk Transfer:
Product risk passes to you upon delivery.
Failure to Receive:
Uncollected parcels incur 15% restocking fee (see Shipping Policy).
14-Day Cooling-Off Period:
Unopened products may be returned (exclusions apply).
Refund Timeline:
5 business days after return approval.
Full Policy: Returns Policy
Prohibited:
Reselling products commercially without authorization.
Automated scraping/copying of Site content.
Uploading malware or disrupting Site operations.
Ownership:
All Site content (logos, text, images) is our property.
Limited License:
You may view/download content for personal use only.
We are not liable for:
Indirect/consequential damages.
Product misuse or failure to follow instructions.
BOB Go delivery delays/losses.
Maximum liability capped at order value.
Negotiation: Contact expert@elevateyourwellness.co.za
Mediation: If unresolved, parties will mediate via SAACR.
CPA Complaints:
📞 National Consumer Commission: 0860 266 786
🌐 www.thencc.gov.za
These T&Cs are governed by SA law. Disputes subject to Gauteng High Court jurisdiction.
We may update T&Cs. Continued Site use = acceptance. Check "Last Updated" date.
"Elevate Calm+Restore," "Ultra Boost," and all herbal/products:
Not evaluated by SAHPRA: These supplements are not medicines.
General Wellness Support Only: No claims to diagnose, treat, or cure diseases.
Stimulant Warning: Products with caffeine (e.g., Burn+Energy) – avoid if sensitive.
Full Ingredients: Review allergen info on product pages.
Email: expert@elevateyourwellness.co.za
(Mon–Fri, 9 AM–5 PM SAST)