Terms & Conditions

Effective: 9 October 2026
Governing Law: Republic of South Africa

1. Acceptance of Terms

By using www.elevateyourwellness.co.za ("Site"), you agree to these T&Cs. If disagreeing, refrain from using the Site.

2. Definitions

"We/Us": Elevate Wellness (Pty) Ltd
"Products": Supplements, nutrition, skincare sold on Site
"CPA": Consumer Protection Act (Act 68 of 2008)

3. Product Information & Disclaimers

Wellness Products Only:
Products are dietary supplements/nutritionals – not medicines or medical treatments.
No Guaranteed Outcomes:
Individual results vary based on diet, lifestyle, and biology.
Consultation Required:
Consult a healthcare provider before use if:
- Pregnant/nursing
- Under 18
- On medication/have medical conditions
Accurate Representation:
Product images/descriptions aim for accuracy but may vary slightly.

4. Orders & Payment

Order Acceptance:
Confirmation email ≠ order acceptance. We reserve right to cancel orders (e.g., pricing errors, stock shortages).
Payment Methods:
EFT, credit/debit cards (Visa/Mastercard), SnapScan.
VAT Included:
All prices include 15% VAT.
Fraud Checks:
We may request ID/address verification for high-risk orders.

5. Shipping & Delivery

Delivery charges

We offer one standard delivery service within South Africa. Standard delivery is R99 for orders at R800 or below and free for orders over R800. Eligibility is based on your order total after discounts. An order of exactly R800 pays R99 delivery.

Processing and delivery times

Orders are processed within 1–2 business days after payment confirmation. Orders placed after 12:00 SAST dispatch no earlier than the next business day.

After dispatch, delivery generally takes:

Major metros: 2–3 business days.
Regional areas: 3–5 business days.
Remote or farm areas: 5–7+ business days, subject to courier coverage.

Business days exclude weekends and South African public holidays. Peak periods and courier disruptions may cause delays.

Tracking your order

Use the tracking number sent after dispatch at Bob Go parcel tracking. If you cannot find your tracking details, contact customer care with your order number.

Failed or uncollected deliveries

If a delivery fails or a parcel is returned to us uncollected, contact customer care with your order number so we can help resolve it. We do not charge a restocking fee for failed or uncollected deliveries.

Help with delivery

Contact expert@elevateyourwellness.co.za with your order number and details of the delivery issue. Customer care will help with tracking, delivery questions and parcels returned to us.

Support hours: Monday–Friday, 09:00–17:00 SAST, excluding public holidays.

If an item arrives damaged or incorrect, please contact us promptly, ideally within 48 hours. This request does not remove your statutory rights.

See our returns and refunds policy for the return process.

This shipping policy does not exclude or limit any rights or remedies you have under the Consumer Protection Act, the Electronic Communications and Transactions Act, or other applicable law. Those rights take precedence over any inconsistent term.

6. Returns & Refunds

You may request a change-of-mind return within 14 calendar days of delivery. Products must be unused, unopened and sealed, in their original packaging.

Opened or used products are not eligible for change-of-mind returns. This exclusion does not limit your rights where goods are defective, damaged or incorrect.

For a change-of-mind return, you pay the direct return delivery cost. We do not charge a restocking fee.

Elevate covers the return delivery cost for damaged, defective or incorrect goods.

Refunds are made to the original payment method within 7 business days after we receive and inspect the returned goods. Your payment provider may take additional time to reflect the credit.

If an item arrives damaged or incorrect, please contact us promptly, ideally within 48 hours of delivery, with your order number and photographs where possible. The 48-hour request helps us investigate; it is not a deadline that removes your statutory rights.

For defective goods, contact customer care to arrange the appropriate remedy under applicable consumer law. Elevate covers the return delivery cost.

This voluntary change-of-mind policy does not exclude or limit any rights or remedies you have under the Consumer Protection Act, the Electronic Communications and Transactions Act, or other applicable law. Those rights take precedence over any inconsistent term.

Read the full returns and refunds policy.

7. User Conduct & Restrictions

Prohibited:

Reselling products commercially without authorization.
Automated scraping/copying of Site content.
Uploading malware or disrupting Site operations.

8. Intellectual Property

Ownership:
All Site content (logos, text, images) is our property.
Limited License:
You may view/download content for personal use only.

9. Limitation of Liability (CPA §61)

We are not liable for:

Indirect/consequential damages.
Product misuse or failure to follow instructions.
BOB Go delivery delays/losses.
Maximum liability capped at order value.

10. Dispute Resolution

Negotiation: Contact expert@elevateyourwellness.co.za
Mediation: If unresolved, parties will mediate via SAACR.
CPA Complaints:
📞 National Consumer Commission: 0860 266 786
🌐 www.thencc.gov.za

11. Governing Law

These T&Cs are governed by SA law. Disputes subject to Gauteng High Court jurisdiction.

12. Amendments

We may update T&Cs. Continued Site use = acceptance. Check "Last Updated" date.

Schedule 1: Supplement-Specific Disclaimers

"Elevate Calm+Restore," "Ultra Boost," and all herbal/products:

Not evaluated by SAHPRA: These supplements are not medicines.

General Wellness Support Only: No claims to diagnose, treat, or cure diseases.

Stimulant Warning: Products with caffeine (e.g., Burn+Energy) – avoid if sensitive.

Full Ingredients: Review allergen info on product pages.

Contact

Email: expert@elevateyourwellness.co.za
(Mon–Fri, 9 AM–5 PM SAST)

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Terms & Conditions