Privacy Policy (POPIA-Compliant)

Effective Date: 19 August 2025
Last Updated: 19 August 2025

Elevate Wellness (Pty) Ltd ("we," "us," or "our") operates www.elevateyourwellness.co.za. We comply with South Africa’s Protection of Personal Information Act (POPIA). This policy outlines how we collect, use, protect, and manage your personal information.

1. Information We Collect

We collect only necessary information for legitimate business purposes:

  • Identifiers: Name, email, phone number, delivery address.
  • Transaction Data: Order history, payment method (card/EFT), billing address.
  • Technical Data: IP address, device type, browser, cookies.
  • Voluntary Data: Feedback, survey responses, or health preferences (with explicit consent).

Note: We never collect sensitive health data or ID numbers unless legally required.

2. How We Use Your Information

Purpose Legal Basis
Process orders & deliveries Contractual necessity
Send order updates Legitimate interest
Respond to inquiries POPIA Section 11 consent
Improve website/user experience Legitimate interest
Prevent fraud Legal compliance
Marketing (opt-in only) Explicit consent


3. Information Sharing & Third Parties

We share data only where essential:

  • Courier Partners: Delivery address/contact for order fulfilment.
  • Payment Processors: Secure transaction handling
  • Service Providers
  • Legal Compliance: If required by SA authorities (SARS, CPA, POPIA regulators).

We never sell your data. Third parties are contractually bound to POPIA standards.

4. Data Security & Retention

  • Encryption: SSL/TLS for all online transactions.
  • Access Controls: Staff training + password-protected systems.
  • Retention Period:
    • Active customers: 5 years (tax/compliance)
    • Inactive accounts: 2 years, then anonymization
  • Breach Protocol: Notify SA Information Regulator & affected users within 72 hours.

5. Your POPIA Rights

You have the right to:

  • Access: Request a copy of your personal data (free once/year).
  • Correction: Update inaccurate/incomplete information.
  • Deletion: Request erasure where no legal basis exists.
  • Opt-Out: Unsubscribe from marketing (link in all emails).
  • Object: Challenge processing based on legitimate interest.

Submit requests to:
✉️ expert@elevateyourwellness.co.za
Response within 14 business days.

6. Cookies & Tracking

  • Essential Cookies: Order functionality.
  • Analytics: Anonymous traffic data.
  • Marketing Cookies: Only with prior consent.

7. Cross-Border Transfers

Data is stored in South Africa. If transferred globally:

  • Recipient jurisdictions must have POPIA-equivalent protections.
  • We use POPIA Chapter 9 safeguards (binding corporate rules/contracts).

8. Children’s Privacy

We do not target or collect data from individuals under 18.

9. Policy Updates

We will notify users of material changes via email or website notice.

10. Contact Us

Email: expert@elevateyourwellness.co.za
(Mon–Fri, 9 AM–5 PM SAST)

SA Information Regulator Complaints:
📧 complaints.IR@justice.gov.za
🌐 www.justice.gov.za/inforeg