Shipping Policy
Shipping & delivery
Effective: 9 October 2026
Delivery charges
We offer one standard delivery service within South Africa. Standard delivery is R99 for orders at R800 or below and free for orders over R800. Eligibility is based on your order total after discounts. An order of exactly R800 pays R99 delivery.
Processing and delivery times
Orders are processed within 1–2 business days after payment confirmation. Orders placed after 12:00 SAST dispatch no earlier than the next business day.
After dispatch, delivery generally takes:
- Major metros: 2–3 business days.
- Regional areas: 3–5 business days.
- Remote or farm areas: 5–7+ business days, subject to courier coverage.
Business days exclude weekends and South African public holidays. Peak periods and courier disruptions may cause delays.
Tracking your order
Use the tracking number sent after dispatch at Bob Go parcel tracking. If you cannot find your tracking details, contact customer care with your order number.
Failed or uncollected deliveries
If a delivery fails or a parcel is returned to us uncollected, contact customer care with your order number so we can help resolve it. We do not charge a restocking fee for failed or uncollected deliveries.
Help with delivery
Contact expert@elevateyourwellness.co.za with your order number and details of the delivery issue. Customer care will help with tracking, delivery questions and parcels returned to us.
Support hours: Monday–Friday, 09:00–17:00 SAST, excluding public holidays.
If an item arrives damaged or incorrect, please contact us promptly, ideally within 48 hours. This request does not remove your statutory rights.
See our returns and refunds policy for the return process.
This shipping policy does not exclude or limit any rights or remedies you have under the Consumer Protection Act, the Electronic Communications and Transactions Act, or other applicable law. Those rights take precedence over any inconsistent term.